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Faqs

ORDERS ENQUIRIES:-

Question-1:- How do I place an order?

To place on order on our website first step is to register with your complete details. Second step is to add products in your cart which you want to buy. Once the total cart value meets our minimum order requirement (for India INR 5000 and for International orders USD 100) you can Check-out with the available payment options.

Question-2:- How long does it take for me to get my order?

We have all items ready in stock and we ship them within two working days of receiving clear payments. We use reputed couriers to ship the products and it takes maximum five to seven working days to get delivered to your doorstep under normal conditions.

Question-3:- What is your minimum order?

Minimum order value for Indian customers is INR 5000 and for International customers it is USD 100.

Question-4:- How can the order be treated as a confirmed order, Any advance payment required?

We have two types of payment processes. First process is, purchase from our website directly which products are showing on our website. Add products in cart, checkout and make payment and after payment we will dispatch the order.

Second process is, if you have requirement for the products which are not currently available on our website. Then inform us. We will charge 50% payment before manufacturing of the required products and remaining 50% once the products are ready for dispatch.

Question-5:- Can I order more items than what are currently in stock?

Yes you can do that but you have to contact us for the same.

Question-6:- How do I check the status of my order?

In order the check the current status of your order you need to got to My Account and check under My orders tab. You will find here all the details pertaining to your previous orders.

Question-7:- What is the cancellation Process?

1. Cancellations will be considered only if the request is made before the order has been dispatched / shipped at our end.

2. There will not be any cancellation if the order has been dispatched / shipped.

3. No cancellations are entertained for those products that the Eindiawholesale.com marketing team has obtained for special Festival occasions. These are limited occasion offers and therefore cancellations are not possible.

Question-8:- How do I track my order after it has been shipped or if it is not delivered within the standard time?

In this case, please contact to our customer support team.  We will revert you after discuss from our logistic support partners.

Question-9:- Is Ordering online safe?

Yes it is 100% safe. 

The payment gateways integrated on our website are 100% secured and safe for all the online transactions. We do not store any of your financial information.

Question-10:- Can you give me a special discount on ordering jewelry in a big quantity?

Yes we give special discounts.

 

SHIPPING ENQUIRIES:-

Question-1:- Where do you ship from?

We ship orders from our warehouse located in Jaipur, (Rajasthan), India.

Question-2:- How much is Shipping Calculated?

Shipping is automatically calculated as per your cart weight.

Shipping within india is free.

Shipping outside India is free for orders equals to and above US $ 250 (INR 17000 Approx).

Question-3:- Do you ship International Orders?

Yes we ship International orders through reputed couriers like DHL, Fedex, Aramex etc.

Question-4:- Can you ship to P.O Box or APO/FPO addresses?

Yes we ship to P.O Box or APO/FPO addresses.

Question-5:- Can I request a postponement of shipping date?

Yes you can request a postponement of shipping date.

Question-6:- What are the forms provided along with the shipment?

We provide INVOICE with mentioning the price, as per Indian Tax Regulations with the Shipment.

RETURN ENQUIRIES:-

Question-1:- What is your return policy?

We follow a strict 3 days return policy. There could be certain circumstances beyond our control where you could receive a damaged / defective product. We only accept return requests for products with manufacturing defects. Other than the manufacturing defect no other condition shall be considered for return request, as the margins at which we work is minimal so as to provide the customers best possible price.

when you may receive a defective product which is not repairable at your end then we accept return of these products and replace the same in your future orders or refund the amount once we receive the defective product back. If you receive any defective product then please email us on info@eindiawholesale.com or whatsapp -+91-7339903357

Stones popping out during transit is not considered as a defect since these can be easily stuck back at your end, we will guide you for the same, just drop us an email at info@eindiawholesale.com or whatsapp -+91-7339903357

The return process of the product can be restricted depending on the nature and category of the product.

Please make a Video when you unpack your received parcel, we need full video when you complain about any damage or short quantity of products

you have to return the defective product back to us, only then will we replace / refund the amount.

WHEN WILL YOU RECEIVE THE DEFECTIVE PRODUCT BACK ?

We replace the defective product in you future orders parcel. So that you do not incur extra shipping cost.

PAYMENT ENQUIRIES:-

Question-1:- What Method of Payments do you accept?

For Indian Customers - 

1. Payment gateway on our website - you will get this payment option through payment gateway on our website at the time of checkout. You can pay through your debit card, credit card or netbanking.

2. Direct bank transfer - you can also deposit total amount of your cart plus shipping charges (if any) to our bank account. We will give you our bank account after your order confirmation.

For International Customers -
1. Paypal is the only option if you wish to pay using your international Debit, Credit Card or International Account.

RETURN ENQUIRIES:-

Question-1:- What do I have to do if the delivered package is damaged?

1. Please notify us of receipt of a Damaged / Defective product within maximum 72 hours of delivery.

2. Kindly send us the full video of product unpacking

Question-2:- I am an International customer so what would be different from the Indian customers?

We are providing many offers for International Customers such as:-

1. Free International Shipping On Orders Above USD 250 / INR 17000.

2. 5% Discount On Orders Above USD 500 / INR 35000

3. 10% Discount On Orders Above USD 1000 / INR 70000 + Free International Shipping

Question-3:- What if there is shortage, would it be refunded?

we need full video of counting products when you unpacking

Question-4:- Are the prices listed on website wholesale?

Yes our prices are wholesale.

Question-5:- Can I buy direct from your warehouse?

No you can only buy from our website.

Question-6:- Can I see products from your warehouse before purchasing?

Once visit our website and choose all the products which your want to buy. If you're sure to buy these products then we can show you products in our warehouse.

Question-7:- Can you manufacture immediately our expected jewellery accessories?

If you want that jewellery accessories in a big quantity then we can manufacture immediately.

Question-8:- When you update your website with latest products?

We update our website every week with latest products.

Question-9:- Where are you located?

We are located at Jaipur, Rajasthan, India.

Question-10:- Do you have a catalog?

All of our products and product variations are displayed on our website. However, if you would like to look more collection that also includes our wholesale collection you can contact us and we will be happy to send it over!

Question-11:- Do you deal in retail also?

No we only deal in wholesale.

Question-12:- Are you trustworthy?

We are authorized and trustworthy Suppliers of Imitation Jewellery. We have over 5000 happy retails customers from all over the world. Get all authentic, latest designs and collections of Earrings, Necklaces, Rings, Pendants, Bangles and bracelets at wholesale prices like no one else. Our USP is premium quality. We thrive on providing our customers with Best quality of products.

I have already placed an order and I want to add some more products in my order. How can I do that?

All our order processing is system generated and inventory is managed through software. So we cannot add more products to your order

How can I cancel my Order?

You can cancel your order until it has not been shipped. There will be 5% cancellation charges applicable as the payment gateway fee is not refunded by payment gateway companies. Orders cannot be canceled once it's been shipped and the AWB number has been generated.

Do I have to pay customs or duty or any kind of tax at the time of delivery ?

There are some sorts of taxes which are beyond our control. They do vary according to the different guidelines in different countries must be paid by buyer directly. Those custom duties, import taxes, Octroi etc. are not included in the order processing but your country officials may charge you those.

How is the quality of Products?

we check each piece and pack very carefully before shipping but there may be some stones and beads fall during transit due to shakes and jerks that you can easily fix but if there is any major damage, please send us images to our WhatsApp team +91-733-990-3357 and we will give you a replacement with your next order Parcel opening video is must for any complaints. Without that video we will not entertain any kind of complaint.

Do you also make customized Jewellery according to My designs?

You can send us images and we will let you know after confirming it with our production team if it can be made and time required

Do you accept returns if we don’t like the products?

I am sorry we don’t accept returns on this ground as we try our best to give best possible description of products.

 

For all other queries please Feel Free to Contact us at the below.

email -

info@eindiawholesale.com

contact@eindiawholesale.in

Whatsapp - +91-7339903357

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